So far, every interaction with a Disney World Cast Member had been awesome.
That was about to change.
Now, when in Disney world, every guide book, every YouTube video and every blog says make a reservation for popular restaurants.
However, we simply couldn’t pin down our dining times, so we were unable to make one.
Being Canadian, though, we thought, why not go and ask politely and smile a lot? Or more specifically, The-Prettiest-Girl-in-the-World thought this (she’s very good at smiling and being polite.)
So, still buzzing from the Avatar high, The-Youngest and I chattering like nerdy gerbils, we marched into Yak and Yeti Restaurant and asked. Any chance you have space for 4 before the next ice age?
Turned out the answer was, sure, it’s about a 20 min wait.
20 min! That’s all?!?!?!?!?!!!
We settled in for the wait, excited to eat at one of the best restaurants in Disney World, famous for its Korean BBQ ribs. Yum.
But while waiting, we had our first and only cast member fail.
Now, Disney prides itself on its customer service. The cleaning staff say hi when you walk by. With a smile. The cast members hang up a phone with ‘have a magical day.’ The staff in the stores smile and say good morning even when I’m scowling and haven’t had coffee yet, so a bad experience is… shocking!
Here’s what happened…
2 young women and a young man worked the front check-in counter. Back in Canada, we’d call them hosts or hostesses, you know, the people who decide where you go and when.
Well, while we waited for our table, a friend of theirs showed up. A super chatty, outgoing friend. Now, rather than say hi, maybe talk for 30 seconds then get back to work, the three cast members suddenly started to act like there were in a staff room far away from customers.
Yikes. The three workers and their ‘friend’ (likely an off-work co-worker) giggled and talked about the customers they’d served, their co-workers and pretty much anything that came into their vacant heads. It was like they lost track of the people in the room. Like anything they said couldn’t be heard.
It was astoundingly rude.
But to make matters worse, when The-Prettiest-Girl-in-the-World found a cell phone that someone had left, she brought it to them. They vaguely thanked her and went back to discussing the stupid things they’d seen customers do today.
However, when a frantic woman ran in looking for a phone, with all her Disney pictures on it, the ones with her grandson, the ones that she hadn’t yet downloaded, the three behind the counter looked at each other and shrugged. Nope, no one’s turned in a phone. Nope.
The-Prettiest-Girl-in-the-World got that look on her face that usually sends us boys running because one of us has left the water running and overflowed the tub or have forgotten to turn off a burner and fried a frying pan. It’s an evil-eye glare that prisoners give before they shank someone.
The-Prettiest-Girl-in-the-World strode up to the desk and politely reminded them that she had JUST turned in a phone not 10 minutes ago. “Oh, THAT phone!” one of them said and fished it out from somewhere.
The cell-phone-lady thanked The-Prettiest-Girl-in-the-World who continued to glare at the idiots like she WAS going to shank them.
They were, in a word, useless.
But The-Prettiest-Girl-in-the-World helping that lady get her phone is one of the reasons why she is so awesome. I have a list coming, because it doesn’t stop here, but this is a great example. She saw a phone, turned it in, then made sure the poor, distracted grandmother got her phone back.
It’s why I love her so much.
Finally, the Disney World cast members’ friend left and the three got back to taking people to their seats.
Very soon, one took us upstairs.
We feared that if the cooks and servers behaved as badly, our meal might not be as awesome as we imagined.
Awesome post, Joe. Can’t wait to hear how the dinner turned out. Hope the servers didn’t spit on your Korean ribs 😄